4 DATA ANALYSIS AND RESULTS ............................................................ 95

 D ata A analysis Procedures ........................................................................... 95
 D description of the D ata .............................................................................. ........ 96
 R research Q uestions........... .............................................................. .. .... .. ... ... 104
 S u m m a ry ......................................................................................................1 1 3

5 D ISC U S SIO N ...................................................... 116

 O v erview of the Stu dy .................................................................. .. .................... 116
 D discussion of the Study's Findings .............................................. ......... ...... 117
 L im itation s of th e Stu dy ............................................ ......................................... 133
 Im plications of the Findings ........................................................... .............. 136
 C onclu sion ..................................................................................................... 156

APPENDIX

A INFORM ED CON SEN T LETTER ................................... .................................... 158

 Informed Consent Letter Internet-Based Survey............................158
 Informed Consent Letter Paper-Based Survey ............................................... 160

B DEMOGRAPHIC QUESTIONNAIRE...................... ... ........................ 162

C VIOLATED EXPECTATIONS MEASURE .......................................................164

L IST O F R E F E R E N C E S ........................ .. ................................................................. 165

BIOGRAPHICAL SKETCH .............................................174