A1 What Is Communication? Kilonzo was quite new to the extension service. It was mid July, and he was visiting one of his contact farmers in a location some twenty kilometres from Kisumu by the shore of Lake Victoria. A few weeks previously he had attended an orientation course for agricultural assistants (AA's) on post-harvest and grain manage- ment techniques-part of a programme in Western Kenya to get across extension messages related to reducing the losses being experienced by small-scale farmers in the handling of their maize crops. It was harvest time; and one of the objectives of the campaign was to encourage farmers to harvest early, when the maize was mature enough-rather than leave it in the shamba to dry-where it would be susceptible to damage by insects, birds and rodents. Armed with his leaflets explaining when and how to harvest, where and how to store the grain, Kilonzo felt confident that he had something to tell and teach his farmer. When they met, he came straight to the point. He produced his leaflets, explained the purpose of the new campaign and showed the farmer the illustration in the leaflet on how to test for when the maize is ready for harvesting. He looked around the compound and saw four traditional basket stores---all low to the ground and smeared with dung. He showed the farmer a drawing of such a basket raised a metre above the ground, fitted with simple rat guards made from Kimbo tins and clean of mud or dung-so that the wind could blow through the woven structure and dry the grain more quickly. The farmer looked and listened and nodded. He seemed to agree with all Kilonzo had said-and all that was printed in the leaflet. But then he asked a question: "In the neighboring locations a few farmers have been given a new kind of crib-bigger than these stores of mine and square and made of wood. Such a crib looks very fine in the compound. Why can't I be given one like that?"