-528-

direction of the Committee and shall be responsible th'ereto. ;Thenever
necessary agents may be called to testify at e.earings cn cases arising
under the jurisdiction cf the agency by whom t-Ley a.re employed.

Section 3: jiUCTICITS AIiD DUTIES '7 FIELD AGE1YTS AIMD STAFF Si.PLOY"ES.

 a) It is the priiarj -urpose of field, agents to determine
tlhe facts, to explain to persons subject to the Code their duties,
their rights and obligations, and to atterxmpt by tact and persuasion
to secure an nmicable adjustment of cohvplaints. In cases where re-
spondent admits facts as alleged in a co.v)lr.int the field agent
should obtain his explanation and a statement from him a.s to Vhat he
will do to make restitution for violations admitted by himi. If re-
spondent admits facts as alleged but trkes issue as to the application
of the Code to these facts, the field -.gent shall obtain a clear
explanation of the reasons for his position. If respondent denies
facts, the field agent shall ask permission to examine records but
if such -,permission is refused he shall not insist upon access to
such records. Kle should, however, explain to respondent that hiis re-
fusal will be an indication that he does not desire to adjust the
complaint and will operate to his dis2.advantage.

 b) Before investigating an alleged violation, field a-
gents shall notify respondent of the approximate date of r.rrival and
the purpose of their visit. Employees should not be interviewed dur-
ing working hours or upon the premises of the respondent unless per-
mission to do so has been obtained from the latter. Field agents
should bear in mind at all times that it is their function to find
the facts and explain respondent' s obligations under the Code. They
should not engage in argument or dispute. heir reports should be
made only to the a1p)ropriate Comilaints Cor.mittee for further action.

 c) The Committees shall o)rr.tly advise the Code Auth-
ority or its agencies of any cases in which persons subject to the
Code have failed to permit field .agents of the committees to visit,
examine, or otherwise investi-.-te conditions in any establishment
operated by them, and the Code Authority and its agencies shall give
 a
 similar information to the Cormittees.

 Section 4: FIELD AGEFT'TS ?PER.TS.

 If a field agent reports that respondent has not violated
any provisions of the Code, complainant will be so advised, and if no '
further word is received from him within a reasonable time the case
shall be closed and the respondent so advised. If !.gent' s report in- 7
dicates that respondent is willing to comply and ma2l:e restitution for
past violations, iuon satisfactory evidence that such action has "been
takEen,' advice shall be given both to respondent and to comp-lainant
and case s'_all be closed. If agent reports that respondent refuses
to comply or inmke restitution, or has failed to furnish satisfactory.
explanation andL it is decided that further attemprts to adjust com-
plaint will be futile respondent shall be advised that the case h-as
been transmitted for action to thie Roperr Nlation.al Complaints Corn-


9811